Mail In Cloud

Below are answers to the common questions we receive about Mail In Cloud.
If you are an administrator and have specific questions on set, then check out our Set Up Manual.
If you do not find what you are looking for below then directly ask us.

General

Is there an activation or deactivation cost ?

No. We make sure that you do not have to pay any additional fee to join or to ever leave.

Is Mail In Cloud open source ?

Yes. You can also take a look at our code by visiting here. We make sure to keep the latest code available for everyone, so that you can check for yourself how secure our product and always know what happens with you data.

If Mail In Cloud is open source then why do I pay for it ?

We offer you a professional service, in this case Software as a Service (SaaS), so we maintain the hosting and infrastructure so that you can use the open source software without having to deal with any of the set up or maintenance.

Why would I need a private cloud ?

Many organizations are wanting to move to the cloud for the ease and increased productivity, but are still unsure if this means a compromise for security. Although we provide the most secured multitenancy platform used by all sorts of organizations, we also provide the private cloud option for organizations that have compliance needs or would like the most secured private cloud experience

Security

Do you delete inactive accounts / recycle email addresses ?

No. To ensure the best security for you, we only delete accounts if the account owner requests it, and we do not recycle email addresses.

I have received an abusive email (spam, phishing) from one of your domains. What should I do ?

Contact us immediately using the email address contact@mailincloud.com. Plus include the email address of the abusive email and we will follow up with you.

Is my address book within Mail In Cloud encrypted ?

Yes. You can rest assured that your contacts are for you. Even shared contact lists have all data secured.

Where are Mail In Cloud Servers located ?

Our servers are located in multiple locations in France to maintain security and redundancy to give you the best service. While maintaining servers ourselves, we also use the services of TeleHouse, a certified professional service (ISO 9001, ISO 27001 and ISO 14001).

Setup & Management

Is there a setup manual for administrators ?

Yes, and you can download it here.

Do I ever need to update Mail In Cloud

No. We handle that for you. As we continue to grow and improve the software, you will continue to have a smooth and simply service.

Can I upgrade or downgrade my account type ?

Yes. You can upgrade your account type and begin using new features at anytime whether you are on a monthly or yearly subscription. You can also downgrade at anytime even though your payments will coincide with the account type you originally subscribed to until the end of your commitment term.

Does Mail In Cloud offer an alias ?

Yes. You can have up to 5 alias per user.

How do I connect my Mail In Cloud account with mobile devices ?

Any mobile device that has an active sync connector can be connected and synced by any user. Administrator users have great control over mobile device management and can handle batch syncing.

How can I configure a custom logo ?

You can find the logo customization function within the administration dashboard. For more details, check out our tutorial.

Email & Communication

How do I send an encrypted email to another Mail In Cloud user ?

This is done automatically, as all information that passes between our servers are encrypted.

What is the maximum size for emails and attachments ?

Maximum size of emails is 30MB and maximum size of files is 20GB.

Can I retrieve my Mail In Cloud emails via IMAP to another email client ?

Yes. You can access your email through clients that use POP/IMAP/SMTP protocols

How do I import contacts into Mail In Cloud ?

On the contact interface, there is a built-in option for users to import whole address books. If you need to import a large amount of books or directories, then an administrative user has access to these features in their admin interface.

File Sharing

How can I share documents with external individuals ?

We provide several different options based on your security needs. You can share documents using a simple link, or choose more advanced methods such as password protected links, links with an expiration date, or both.

As an external recipient, can I re-access shared files later ?

You can access files as long as the Mail In Cloud user provides you permission. Once the Mail In Cloud user has deactivated the link, either automatically or manually, you will no longer have access to the file.

How can I know who has seen my shared documents ?

Every time you share a document with others, you are notified when and by who your document has been viewed and even downloaded.

F.A.Q.