Below are answers to the common questions we receive about Mail In Cloud. If you are an administrator and have specific questions on set, then check out our Set Up Manual. If you do not find what you are looking for below then directly ask us.
No. We make sure that you do not have to pay any additional fee to join or to ever leave.
Yes. You can also take a look at our code by visiting here. We make sure to keep the latest code available for everyone, so that you can check for yourself how secure our product and always know what happens with you data.
We offer you a professional service, in this case Software as a Service (SaaS), so we maintain the hosting and infrastructure so that you can use the open source software without having to deal with any of the set up or maintenance.
Many organizations are wanting to move to the cloud for the ease and increased productivity, but are still unsure if this means a compromise for security. Although we provide the most secured multitenancy platform used by all sorts of organizations, we also provide the private cloud option for organizations that have compliance needs or would like the most secured private cloud experience
No. To ensure the best security for you, we only delete accounts if the account owner requests it, and we do not recycle email addresses.
Contact us immediately using the email address email@example.com. Plus include the email address of the abusive email and we will follow up with you.
Yes. You can rest assured that your contacts are for you. Even shared contact lists have all data secured.
Our servers are located in multiple locations in France to maintain security and redundancy to give you the best service. While maintaining servers ourselves, we also use the services of TeleHouse, a certified professional service (ISO 9001, ISO 27001 and ISO 14001).
Yes, and you can download it here.
No. We handle that for you. As we continue to grow and improve the software, you will continue to have a smooth and simply service.
Yes. You can upgrade your account type and begin using new features at anytime whether you are on a monthly or yearly subscription. You can also downgrade at anytime even though your payments will coincide with the account type you originally subscribed to until the end of your commitment term.
Yes. You can have up to 5 alias per user.
Any mobile device that has an active sync connector can be connected and synced by any user. Administrator users have great control over mobile device management and can handle batch syncing.
You can find the logo customization function within the administration dashboard. For more details, check out our tutorial.
This is done automatically, as all information that passes between our servers are encrypted.
Maximum size of emails is 30MB and maximum size of files is 20GB.
Yes. You can access your email through clients that use POP/IMAP/SMTP protocols
On the contact interface, there is a built-in option for users to import whole address books. If you need to import a large amount of books or directories, then an administrative user has access to these features in their admin interface.
We provide several different options based on your security needs. You can share documents using a simple link, or choose more advanced methods such as password protected links, links with an expiration date, or both.
You can access files as long as the Mail In Cloud user provides you permission. Once the Mail In Cloud user has deactivated the link, either automatically or manually, you will no longer have access to the file.
Every time you share a document with others, you are notified when and by who your document has been viewed and even downloaded.